LandlordAway ("we," "us," or "our") is a temporary residential property caretaking service based on Vancouver Island, British Columbia, Canada. We provide short-term caretaking services for landlords with existing long-term tenants who are temporarily absent from the area.
Contact: hello@landlordaway.ca | (250) 216-2259
Subject to a signed service agreement, LandlordAway provides temporary property caretaking services which may include, depending on the agreed scope:
The specific scope of services, duration, and terms are confirmed in writing prior to the commencement of each engagement. This Terms of Service governs the general relationship between LandlordAway and its clients; service-specific terms are set out in the individual service agreement.
LandlordAway currently serves residential properties located on Vancouver Island, British Columbia. We reserve the right to decline engagements outside our service area or where we determine we cannot provide adequate service levels.
Our standard pricing is as follows:
| Service | Rate | Notes |
|---|---|---|
| Weekly Property Caretaking | $99.00 per week | Per property. Covers all standard caretaking services as agreed. |
| Site Visit Fee | $189.00 per visit | Applies to any in-person visit to your property — inspections, contractor supervision, emergency response, or tenant access assistance. |
All fees are in Canadian dollars and are subject to applicable taxes. Invoices are issued as agreed upon in the service agreement. Payment is due within 7 days of invoice issuance unless otherwise specified in writing.
LandlordAway reserves the right to adjust its standard pricing with reasonable notice. Any price changes will not affect engagements already confirmed in a signed service agreement.
By engaging LandlordAway, you as the property owner ("Client") agree to:
You confirm that you are the legal owner or authorized agent of the property, and that you have the authority to engage a property caretaker under any applicable lease agreement and BC tenancy law.
Prior to commencing services, the Client will establish a per-incident spending limit for maintenance and repairs. LandlordAway will seek Client approval for any expenditure exceeding this limit, except in genuine emergencies where immediate action is required to prevent injury, property damage, or a violation of the tenant's rights.
In the event of a true emergency where the Client cannot be reached within a reasonable timeframe, LandlordAway may authorize necessary repairs up to a reasonable amount to protect the property and tenant. The Client will be notified as soon as practicable.
LandlordAway uses our best judgment and trades knowledge when assessing maintenance needs, but we do not guarantee the quality of work performed by third-party contractors.
You may cancel a scheduled engagement with at least 7 days' written notice prior to the start date at no charge. Cancellations received with less than 7 days' notice may be subject to a cancellation fee equal to one week's caretaking fee.
If you wish to terminate an active engagement early, please provide as much notice as possible. Fees are prorated to the date we can reasonably complete a handover to you or another caretaker. Minimum engagement length is 1 week.
We reserve the right to terminate a service agreement with reasonable notice if the Client provides false or misleading information, fails to make payment, places us in a situation of legal or ethical conflict, or if circumstances arise that prevent us from safely or professionally delivering services.
LandlordAway acts as your agent in managing your property and will exercise reasonable care and professional judgment in carrying out our duties. However, we are not liable for:
Our total liability in any circumstances shall not exceed the total fees paid by you to LandlordAway in the three months preceding the event giving rise to the claim.
LandlordAway carries general liability insurance and is bonded. Proof of insurance and bonding is available upon request. The Client is responsible for maintaining their own property insurance (including landlord/rental property coverage) throughout the engagement. We strongly recommend confirming that your policy remains in effect while you are away.
Both parties agree to keep confidential any sensitive information shared in the course of the engagement, including property details, tenant information, and financial information. This obligation survives the termination of the service agreement.
These Terms of Service and any service agreements entered into with LandlordAway are governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.
We may update these Terms of Service from time to time. Changes will be posted on this page with a revised "Last updated" date. For active service engagements, material changes will be communicated in writing. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.
Questions about these Terms? Contact us at: