Privacy Policy

1. Who We Are

LandlordAway is a temporary property caretaking service operating on Vancouver Island, British Columbia, Canada. We provide property caretaking services for residential landlords during periods of travel or absence.

For questions regarding this Privacy Policy, contact us at:

• Email: hello@landlordaway.ca
• Phone: (250) 216-2259

2. Information We Collect

We collect personal information only when you voluntarily provide it to us — for example, when you submit an inquiry through our website contact form, communicate with us by email or phone, or enter into a service agreement with us.

Information you provide directly:

• Your name, email address, and phone number
• Property address and type
• Travel dates and duration of requested caretaking
• Tenant contact information (where you choose to share it)
• Details about your rental property and tenancy arrangement
• Any other information you include in correspondence with us

Information collected automatically:

• Basic website usage data (pages visited, time on site) through standard web analytics
• IP address and browser type, collected automatically by web servers

We do not use tracking cookies, advertising networks, or third-party analytics platforms that profile your behaviour across the web.

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

• To respond to your inquiry and provide you with a free consultation
• To deliver temporary property caretaking services as agreed
• To communicate with you about your property, tenants, and service status
• To send invoices, reports, and service updates related to your engagement
• To comply with applicable legal or regulatory requirements

We will not use your information for marketing purposes without your explicit consent, and we will never sell or rent your data to any third party.

4. How We Share Your Information

We do not sell, trade, or disclose your personal information to external parties except in the following limited circumstances:

• Service delivery: We may share relevant property details with trusted local tradespeople or contractors solely to coordinate maintenance or repairs at your property.
• Legal compliance: We may disclose information if required to do so by law, court order, or a governmental authority.
• Form processing: Submissions made through our contact form are processed by FormSubmit (formsubmit.co), a third-party form delivery service. Your submission data is transmitted to deliver your message to us and is not stored or used by FormSubmit beyond that purpose.

5. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, or as required by applicable law. Once a service engagement has concluded and the retention period has passed, we securely delete or anonymize your personal information.

If you would like us to delete your information at any time, contact us at hello@landlordaway.ca and we will action your request promptly.

6. Security

We take reasonable measures to protect your personal information against unauthorized access, use, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under BC Privacy Law

LandlordAway complies with the Personal Information Protection Act (PIPA) of British Columbia. Under PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to our use of your personal information (subject to legal or contractual limitations)
• Make a complaint to the Office of the Information and Privacy Commissioner for BC

To exercise any of these rights, contact us at hello@landlordaway.ca.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: hello@landlordaway.ca
• Phone: (250) 216-2259
• Service area: Vancouver Island, British Columbia, Canada